Water Leak Policy

Policy for Bill Adjustment as a Result of a Water Leak

In the event a customer develops a documented and bona fide leak in the main supply line between the customer’s water meter and the footprint of the dwelling that does not result in the return of flow to the Town’s wastewater treatment system, and the leak is not caused or exacerbated by the customer’s negligence, and the customer acts in a prudent manner to correct the leak immediately after the leak has been identified, the customer’s quarterly bill, upon written request, may be adjusted by the Finance Officer of the Town of Centreville by using the below Policy that is applicable to the particular customer:

1. The customer’s overage amount will be the difference between the bill in question and the average regular usage.  The average regular usage shall be determined by averaging the prior four quarters’ bills.  In the event the customer has been a new customer within the prior four quarters, the customer’s overage shall be the amount over the minimum gallon usage amount.
2. Up to one hundred percent (100%) of the sewer overage amount may, at the discretion of the Finance Officer, be credited to the customer.
3. Up to fifty percent (50%) of the water overage amount may, at the discretion of the Finance Officer, be credited to the customer.
4. There shall be only one credit per property for the lifetime of that customer’s ownership of that property.”